Shipping: The shipping delay of the order includes the time of preparation and shipping of the order after payment. The ordered product will reach you in a reinforced packing. The mode and cost of the delivery are selected according to the destination and of the weight of the order carried out. The orders of the articles in stock are generally dispatched under two days. Delivery standard in Canada and US is 7 business days. For other countries, delivery standard for a parcel weighing less than 500 g is 8-10 business days. For parcels weighing more than 500 g, two shipping fees are proposed: economy (delivery in 4-6 weeks) or urgent (delivery in 8-10 days). eScores (pdf files) are sent via We Transfer within 24h after order, without any shipping cost.
The shipping risks are the responsibility of the customer as from the moment when the products left the office of L’Atelier Philidor. During the delivery of the goods by conveyor, unpack them in the presence of the deliveryman. In the event of problem (missing or deteriorated parcels), mention it with precision on the delivery receipt. By precaution, if the deliveryman does not have time to wait, specify it on this same document. Any complaint is to be addressed to the conveyor, by registered letter, in the 48 hours. The consumer will be informed by email of the imminence of a sending concerning his order. In the event of delay of delivery compared to the date that we indicated to you in the email of forwarding, we suggest checking with your post office, then to announce us if necessary this delay by sending an email to us. L’Atelier Philidor will then contact Canada Post to launch an investigation.
Shipping costs: The shipping costs include packing and stamping of the order. They are fixed according to the country of delivery and the total weight of the order. Postage is calculated according to the postage rates applicable by Canada Post.