Terms & Conditions

Prices & Taxes

The selling prices of the products marketed on the htpps://www.atelierphilidor.com site are indicated  without shipping costs & taxes when applicable. These prices can be modified constantly without notice. Preserve your invoice; it will be used to you in the event of exchange or as refunding. Taxes and customs: In the case of an order specifying a delivery outside Canada, the recipient will be regarded as the importer of the articles concerned with the order and for this reason will be payable of taxes and/or customs duties. These taxes and custom rights related with the country of destination remains with the exclusive load of the purchaser and raises of his whole responsibility as well in terms for declarations as for payment at the qualified organizations for the country concerned.

Orders & Payment

Any order is worth acceptance of the prices and description of the products available to the sale. The contract is formed during the emission of the confirmation of your order. As of the validation of your order, this one will be transmitted to our logistic services for treatment. You will systematically receive an email of confirmation of your order with the recall of the whole of the components of the contract. At any moment, you can obtain information about your order by contacting us, by email at atelier.philidor@hotmail.com. The orders along with their payment, can be made on Internet at https://www.atelierphilidor.com (payment by credit card and Paypal).

Payment: You can pay your order by: credit card (Visa, Mastercard), in full safety via GlobeCharge| Santu in the form of payment proposed during the process of order (secured payment by SSL encoding), by informing the credit card type, number, and check number (located at the back of your card) and expiry date. Your order will be treated with reception of your payment. It will be cancelled if your payment did not reach us within 30 days.

Delivery & Shipping

The shipping delay of the order includes the processing and shipping of the order after payment. Digital facsimiles (pdf files) are sent via Smash within 24-48 hours after order, at no shipping cost. The shipping risks are the responsibility of the customer as from the moment when the products left the office of Atelier Philidor. The consumer will be informed by email of the imminence of a sending concerning his order.

Return & Refund Policies

If a product is defective or not in conformity, Atelier Philidor is committed to exchange it or refunding it. Transfer of property: The items transfer of property to the profit of the purchaser will be carried out only after complete payment of the price, whatever the delivery date of the items. On the other hand, the transfer of the loss and deterioration risks of the items will be carried out only with the delivery and reception of the items by the purchaser.

Protection of your personal data and confidentiality policy: The information required to you is necessary to treat and carry out your order. The personal data processing is done in the respect of the Canadian law. You constantly have a right of access and of modification of the personal data concerning you. Therefore, you can contact us by email to atelier.philidor@hotmail.com. In addition, we inform you that some “cookies” record certain nonconfidential information stored in the memory of your hard disk. Your navigator must be configured to accept or refuse the “cookies".

Legislation & Applicable Law

The company Atelier Philidor emerges from any responsibility in the event of nonfulfilment of the contract due to a case of absolute necessity (strike, flood, fire, attack…). All the clauses appearing in the present general conditions of sale, like all the operations of purchase and sale aimed there, will be subjected to the Canadian Law. Meaning of the general sales terms: The act of purchase indicates the acceptance of these general conditions of sale. These general conditions of sale as well as the tariffs are expressly approved and accepted by the purchaser, who declares and admits having a perfect knowledge of it, and gives up, so to prevail itself of any contradictory document and, in particular, its own general conditions of purchase. The present conditions, dated February 1, 2015, can be modified at any moment without notice.